Refund and Return Policy

We will honor all refund requests that are made before the end of the 90 day period from the day of the purchase. Simply contact a Customer Service Representative to receive return instructions. Please note that we cannot process packages marked "Return to Sender" or "Refused" unless explicitly instructed to do so by our support staff. All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by contacting our Customer Support Team. When requesting a refund you need to send back all products either used od unused in order to get a refund issued. If the items you received are damaged contact our support staff to get instructions on how to return them. Return shipping costs will be paid in the form of a pre-paid shipping label on returns due to defective products or an error in shipping on our part. If for any other reason you aren't satisfied with our products we will refund the money for those products with shipping and handling charges you paid at the time of the purchase, however the shipping label with the RMA number you will be provided with will not be pre-paid and you will have to take care of any costs connected to shipping the items back to us. Returned Products must be sent to the following address: 

Fobia d.o.o.
2301 Ellis Ct Ste B
NEW LENOX, IL 60451
UNITED STATES
650-561-4800

To get a refund simply open a ticket at Online 24/7 Support Helpdesk, send us an email at support@saybyebugs.com or call us at +1 (855) 290-8300
Open Every Day 7:00 AM to 7:00 PM CST.


Why Not a Chargeback?

When you issue a chargeback it severely damages our relationship with our merchant processing banks and can even result in a termination of our processing accounts. Therefore we created a 90 day no questions asked refund policy where if you aren't satisfied with our products or services you can easily get a refund issued. Making a legitimate purchase but later deny having done so to credit card companies is fraud. In addition, if you perpetrate such activity, your credit card may be black listed and may be unable to be used for any internet purchases. Instead if you are not satisfied with our product simply ask for a refund by emailing us at support@saybyebugs.com or call us toll-free at +1 (855) 290-8300
Open Every Day 7:00 AM to 7:00 PM CST.

ISSUED REFUNDS

Refunds are immediately sent to our bank for processing but it sometimes takes up to 10 days for the refund to be credited to your bank account. Please check for any transactions with a descriptor "Saybyebugs". If you aren't sure you received your money please contact your bank.

ISSUED VOIDS

Voids are issued for transactions customers want cancelled on the same day of the purchase. A void means the original transaction wasn't settled yet, so the money was never actually taken from your account. The transaction won't show on your credit card statement, though it might appear in the list of pending transactions. Please allow up to 10 days for the transaction to be fully cancelled.