General Terms and Conditions


OFFER TERMS: SayByeBugs offers three options on our website. A 6 bottle kit where you pay $19.99 per bottle or $127.45 with shipping and handling as a one time payment. A 3 bottle kit where you pay $33.32 per bottle or $107.46 with shipping and handling as a one time payment or basic 2 bottle kit ($34.97 per bottle). We ship the product from our Chicago distribution center the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). We allow up to 10 days for you to receive the supply.

CAREFULLY READ AND UNDERSTAND THESE TERMS BEFORE ORDERING ANY PRODUCT THROUGH THIS WEBSITE ATTENTION: This is a legal agreement (the "Agreement") between You, the individual, company or organization ("you", "your", "The Customer" or "Customer") and Fobia d.o.o. ("we", "our", "The Company" or "Company"). By ordering, accessing, using or purchasing any product ("Product") through this website or related websites (collectively the "Website"), you are agreeing to be bound by, and are becoming a party to, this Agreement. We may at our sole and absolute discretion change, add, modify, or delete portions of this Agreement at any time without notice. It is your sole responsibility to review this Agreement for changes prior to use of the Website or purchase of the Product. 

FRAUD & CHARGEBACKS

We have noticed an increase of fraud over the past few months. Unfortunately, much of this fraud is perpetrated by customers who have legitimately purchased services, but later deny having done so to their credit card companies. Please keep in mind this is illegal, in fact this is a felony punishable by jail time. We fully investigate all claims of credit card fraud which may include asking you to sign an affidavit. In addition, if you perpetrate such activity, your credit card may be black listed and may be unable to be used for any internet purchases. Instead if you are not satisfied with our product simply ask for a refund or call us so that we can help you resolve any issues or concerns.

CONTACTING US
To contact The Company with billing, fulfillment or any other inquiry associated with The Company products, please call us toll free at: 

Phone +1 (855) 290-8300
Open Mon-Fri 7:00 AM to 7:00 PM CST (Closed Sat/Sun)  

Online help center: saybyebugs.com/help

Email: support@saybyebugs.com

Mail: Fobia d.o.o. Kekčeva Ulica 12, 1000 Ljubljana, Slovenia



REFUNDS AND RETURNS
We will gladly accept returns and issue full refunds, no questions asked - for returns received within 90 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions. Please note that we cannot process packages marked "Return to Sender" or "Refused". All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by contacting our Customer Support Team.


Contact us at +1 (855) 290-8300
Open Mon-Fri 7:00 AM to 7:00 PM CST (Closed Sat/Sun) to get detailed information.


We are not responsible for lost, stolen or damaged items. We recommend all returned items to be sent using some type of third party delivery confirmation system to ensure proper delivery. If you have received an order that was damaged, please contact a Customer Service Representative for a Return Authorization Number, and an immediate replacement will be sent out at no additional charge, once your returned item is received. 

 

SHIPPING LOCATION TERMS

We only ship to US and select EU countries (UK, France, Spain, Germany, Norway).


YOUR REPRESENTATIONS 
You hereby represent and warrant that You are age eighteen (18) or older, that You have read this Agreement and thoroughly understand the terms contained in this Agreement, that any Products You purchase from the Website will be used for Your personal, non-commercial use, and that You will not re-sell, re-distribute or export any Product that You order from the Website. You further represent that Fobia d.o.o. has the right to rely upon all information provided to Fobia d.o.o. (www.saybyebugs.com) by You, and Fobia d.o.o. may contact You by email, telephone or postal mail for any purpose, including but not limited to (i) follow-up calls, (ii) customer satisfaction surveys, and (iii) inquiries about any orders You placed, or considered placing, at or through the Website.


TESTIMONIALS 
SayByeBugs may use testimonials and/or product reviews in whole or in part together with the name and county of the person submitting it.

Testimonials may be used for any form of activity relating to Fobia d.o.o. products and services, in printed and online media, as SayByeBugs in their absolute discretion thinks fit.
SayByeBugs reserve the right to correct grammatical and typing errors, to shorten testimonials prior to publication or use, and to review all testimonials prior to use.

SayByeBugs shall be under no obligation to use any or any part of any testimonial or product review submitted. By submitting a testimonial or product review under these Testimonial terms and conditions of submission you agree, give permission for and hereby grant any necessary licence so that SayByeBugs may publish and/or reproduce any part of the testimonial on the Customer Reviews and Testimonials pages of the SayByeBugs website and/or in any other If you submit a testimonial, you are confirming that you have read, understood and agree these terms and conditions in full. If you disagree with any part of these terms and conditions, do not submit a testimonial.


Company Policies 
The Site and The Company Products are available only to individuals that are at least eighteen (18) years of age and that can enter into legally binding contracts under applicable law. This is a legal agreement between the customer and Fobia d.o.o. Promotional offers are limited to one household. 

 

Disputes; Governing Law 
These Terms of Use shall be governed by and construed in accordance with the laws of Slovenia, without regard to conflicts of laws provisions. You and saybyebugs.com agree that the Slovenian Court shall have exclusive jurisdiction over any dispute between you and saybyebugs.com relating in any way to the saybyebugs.com service or Web site or these Terms of Use. You and saybyebugs.com expressly and irrevocably consent to personal jurisdiction and venue in these courts. The parties agree that in any such dispute or subsequent legal action, they will only assert claims in an individual (non-class, nonrepresentative) basis, and that they will not seek or agree to serve as a named representative in a class action or seek relief on behalf of those other than themselves.