IMPORTANT: Remember always SHAKE WELL before using the spray. If you do not shake it before spraying it might not be as effective.

For active bed bug outbreaks, thoroughly spray SayByeBugs twice daily in all potentially infested areas: pillows, mattresses, box springs, bed frames, head boards, bed rails, closets, carpeting, furniture, purses, briefcases, luggage, and all cracks and crevices where a bed bug may hide (we even got reports of bed bugs hiding behind picture frames).

If infestation persists continue to use SayByeBugs Exterminator liberally to ensure that all bed bugs and their nymphs have been contacted. Apply most of our spray in the area up to 10 feet away from your bed (or anywhere you found them) as that's where bed bugs usually hide to stay in close proximity to you.

Unlike many other sprays our spray is water based and can be safely sprayed on all surfaces without leaving any kind of stains. For clothes we recommend you get our laundry detergent and wash them to make sure you get rid of all bed bugs and their eggs.

Since it is water based and you only need to spray a light mist, it will dry off in a couple minutes. It doesn't have any odor or color, so it's safe to touch the surfaces you spray it on.

A single bottle is usually enough to treat a small infestation of a single bed. We'd recommend getting at least 3 bottles to make sure you cover your whole room and surrounding area.

If you have bed bugs it's best to be as thorough as possible since they easily spread. The more of the house you spray the better. In general we recommend to spray at least the whole room bed bugs were found in and surrounding area.

You can download safety instructions (Safety Data Sheet) for our liquid products from our website. In the file you will also find an emergency phone number.

We do not suggest using devices such as humidifiers/vaporizers. Our spray was created to be applied directly to surfaces and should be used in such a manner in order to be effective.

Even though the product is made from safe ingredients it is meant to be used on surfaces and not on humans/pets. Bed bugs don't live on people, in people's hair or pets, they might be in search for food but a bed bug won't be hiding in dog's fur. Instead you should apply the spray on the pet's bed and its surroundings.

We recommend 1 ounce (2 tablespoons) per 5 pound load.

Please print out our product label from the website and consult with your doctor if our ingredients are safe for you.

Our formula is water based so it doesn't stain, however if there's a lot of residue like dust on a surface it might concentrate it on edges of the sprayed surface as it dries off and make it seem like the surface got stained. We suggest you clean the whole surface to get rid of this issue.

The detergent may irritate sensitive skin, if you notice any rashes or other problems. Please consult with your doctor before using again.

We do not recommend spraying electrical outlets as it might be dangerous and you could short it. If you think bed bugs have infested your electrical outlets please call a professional exterminator.

We accept VISA, Mastercard, AMEX and Discover. You can also use PayPal.

If you picked our 6-bottle kit you will be billed a one time fee of $127.45. If you picked our 3-bottle kit you will be billed a one time fee of $107.54.

With our 2 bottle kit you will be billed a one time fee of $77.44.

Our system will calculate sales taxes after you place your order because we can only know the full tax amount at the end of the purchase. We collect tax for states of AR, AZ, CA, CO, FL, GA, HI, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, NC, NE, NJ, NV, NY, OH, OK, PA, SC, TN, TX, UA, VA, WA, WI and WV.

If you log in to your account on our Customer Account page, click on "Order details" and you will see all of your orders with us. If you can't find an order do contact us: [email protected]

The $1 charge was made by our system to simply check if the card details you provided are correct, it will be voided the same day but it can take up to 10 days for it to be credited to your account. If you think it wasn't voided we suggest you contact your bank the next day to verify. In case your bank confirms it's still there contact us and we'll make sure the funds are returned to your account.

Sometimes due to various reasons your credit card might be declined for processing by our bank. There are many different reasons for that but usually it's due to either insufficient funds or information provided not matching information on the card. You can try making your purchase with another card - aside from that we unfortunately can't do anything about the declines.

Refunds are immediately sent to our bank for processing but it sometimes takes up to 10 days for the refund to be credited to your account. Please check for any transactions with a descriptor "Saybyebugs".

Voids are always issued for the full amount and they can also take up to 10 days to be credited to your bank account. If you aren't sure you received your money please contact your bank and confirm with them and then contact us. A void means the original transaction wasn't settled yet, so the money was never actually taken from your account. The transaction won't show on your credit card statement, though it might appear in the list of pending transactions. Please allow up to 10 days for the transaction to be fully cancelled.

You might see our $1 verification charge which is always voided in 24 hours and our main charge for the products you ordered. All of our charges will say "SayByeBugs".

Authorities from Maine have restricted sales for our products to your state as they are requiring paid registration even for products that are classified "minimum risk pesticide" by the United States Environmental Protection Agency. Since our product is classified as a minimum risk pesticide it means the EPA isn't requiring any kind of registration due to our safe ingredients. However we want to be able to sell our product in Maine too so we are in the process of approval with them and it might take some time to allow our products to again be sold. For the time being we had to restrict sales to these specific states and we apologize for the inconvenience.

Our system automatically generates an account when you place your order and sends you an email with log in information. Please also check your SPAM folder if you can't find it. To log in visit SayByeBugs.com/membership and enter your email and password.

We stand by our 90-day satisfaction guarantee. If you're not completely satisfied with your results, simply contact us for a full refund. However, we find that most issues are related to application technique, so we're happy to provide guidance to help you achieve the best results before requesting a refund.

You can view our product label on our website. It contains all the information about ingredients, usage instructions, and safety warnings.

Simply go to our password reset page on the website to reset your password.

You can download our free ebook from our website. It contains detailed instructions on how to use our products effectively, as well as tips on preventing and eliminating bed bug infestations.

For now our products are available only on our website.

Yes, we do accept PayPal on our main website. You can select it on the order page.

If you can't open PDF files with Acrobat reader you can use Foxit Reader. If you can't open zipped files you can either use WinZip (commercial software) or 7zip (Free software). If you can't watch videos try using a different browser: Google Chrome or Mozilla Firefox.

You can call us toll free. Our call center is open every day from 5:00 AM to 5:00 PM CST.

We highly suggest you contact us through our call center because our agents can instantly assist you and can even offer you discounts if we have active promotions. For general usage questions please refer to our free guide. We also have an online help center, however you can also contact us by email at [email protected]

The University that tested the formula in our spray has kindly asked us to remove their name from our website because they can't be a part of any company's marketing and they also in general don't endorse products even if they did testing on them. The document from testing states "[it] killed both bed bug adults and nymphs within 30 seconds when they were sprayed directly." If you want to buy bulk from us and need the original documents for distribution contact us and we'll provide the research.

When properly stored at room temperature SayByeBugs doesn't have an expiration date.

Even though our product was University tested and proven to kill bed bugs on contact, bed bugs in rare cases don't seem to be effected by our spray. We have never seen such a case, however we did get a few reports from our customers. It is possible that the pest you are dealing with aren't bed bugs so make sure you properly identify the insects you are seeing. However if our product doesn't seem to work for you contact our support and we will return your money.

We do our best to dispatch all orders in less than 48 hours (except orders placed Sat/Sun and sometimes orders placed on Friday will be dispatched Monday) and then delivered in 3-9 business days. Sometimes a package can bounce on postal routes due to issues with the address that was provided or due to errors made by the shipping carrier, which can delay the delivery. To see exactly what's happening with your package we've sent you an email with tracking information once it was dispatched. If you believe the package was lost or damaged in transit please call our customer support.

We ship our packages with USPS, UPS and Fedex, depending on which one offers the most affordable and fastest delivery for the specific address for the order.

We charge $9.95 for shipping and handling on all kits except when ordering through our online shop (where shipping is calculated based on the contents of your cart and your shipping location - all orders over $130 get free shipping except AK and HI where the threshold is $250).

It should take no more than 4-9 days from the day you placed your order. After you place your order our warehouse will send you an email with a tracking link, so you are able to see where your package is located at any time.

We do our best to dispatch all orders in less than 48 hours (except orders placed Sat/Sun and sometimes orders placed on Friday will be dispatched Monday) and then delivered in 3-9 business days.

Yes, all of our products are shipped in generic brown boxes.

Sometimes the package that our warehouse ships gets damaged in transit. If that happened to you and you received damaged goods please call our call center and we'll either refund your order or send you a replacement - whichever suits you better.

No, freezing the spray doesn't hurt its effectiveness. Simply let the spray to unfreeze at room temperature, shake it well and it will be ready for usage.

Bed bugs mainly feed on humans and have therefore developed ways to "hitchhike" from one bedroom to another. They go on your clothes or furniture and since most of us are using taxis, going to the movies, sitting on the subway, buying used furniture, sleeping over in motels or hotels all of this makes it very easy for bed bugs to be introduced to a new home. Sometimes one of your neighbors will get them and a bed bug will find its way to your home.

Although adult bed bugs may not be present, their microscopic nymphs may be. SayByeBugs eradicates adult bed bugs and their nymphs alike. Potentially infested areas include pillows, mattresses, box springs, bed frames, head boards, bed rails, closets, carpeting, furniture, purses, briefcases, luggage, and all cracks and crevices where a bed bug may hide. If infestation persists continue to use SayByeBugs Exterminator liberally to ensure that all bed bugs and their nymphs have been contacted. Always be aware that dormant bed bugs can live up to one year if left untreated.

If you uncover your bed lining you could find their nesting grounds filled with excrement or even find a few live ones (adult females lay hundreds of eggs in their short lifetimes). You will know you've been bitten by a bed bug if you have several red itchy spots that are often spaced in lines. Most common place for bed bugs to bite are arms and shoulders. You might also find blood stains on your bed and your sheets. Finding fecal spots or skin from their shedding is a sure sign too.

It's possible but unlikely. It's also possible one person has a more severe reaction to bites. Some people don't have a reaction at all or have a delayed one.

No, bed bugs also feed through the day. Even though they do prefer the night, having a light turned on through the night won't do much of a difference.

In general bed bugs don't transmit diseases, however new research is showing that in some rare cases they might transmit certain diseases.

Bed bugs in fact do mate as there are female and male bed bugs. They mate by forcibly piercing the abdomen of the female which is called traumatic insemination. They also communicate with pheromones and thus have a fairly complex mating process.

Yes, our SayByeBugs spray was university tested and proven to kill bed bugs on contact. You can watch videos from our customers showing the spray in action against live bed bugs.